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Customer Support Executive

Propeller Who we are

We are Propeller – a 360° digital agency delivering exceptional online experiences. We form strategic digital partnerships with a broad array of clients with a focus on the hospitality, luxury and lifestyle sectors.

Looking to join a brilliant team who love what they do? We’re a group of friendly, passionate people who care about our clients, our work and each other, whilst using exciting tech to help big and small brands grow online.

Job Description About the role

  • You will work closely with our Development and Account Management teams to service a wide range of clients across the Hospitality, Lifestyle & eCommerce sectors.
  • You will manage client requests, brief jobs internally and ensure the consistent delivery of quality work to Propeller’s clients.
  • You will also work on regular reporting for our clients, helping us to demonstrate online success and ROI.
  • You will own the process of taking client requests, gaining any clarification required and delivering completed work.

The person What we're looking for

  • A team player and great communicator
  • An incisive approach to working out problems
  • A passion for all areas of digital and how they can be commercially applied
  • A keen interest in best practice for web design and development

It would be beneficial if additionally you had:

  • Some previous agency experience
  • Experience with Google Analytics/Search Console
  • A passion for design and UX
  • Some WordPress and Shopify / Shopify Plus experience

If this sounds like something you might like and you feel you would make a difference to Propeller, we would love to hear from you.

Apply now