Hospitality Unleashed

Thursday 23rd may 3.30pm | Colebrooke Row N18AF

Attract, retain, repeat


Hospitality Unleashed welcomes leading speakers from TikTok, Honest Burgers, JKS and more.

Join us for an afternoon of insights and practical guidance on how to effectively attract, increase repeat visits and retain customers in the hospitality industry.

Across the afternoon, we will dive into some of the biggest challenges faced by hospitality brands in today’s market and explore how to successfully navigate and overcome them. Directly addressing the questions keeping marketing directors awake at night, we’ll cover topics including how to succinctly communicate a full range of offerings to customers, to using the latest design and technology tools to drive loyalty and encourage repeat visits, right through to optimising your conversion.

Join us to hear from thought leaders, industry experts, and creative minds in hospitality as they unveil the strategies that drive success. Elevate your hospitality business by mastering how attract, retain and repeat.

What You’ll Hear About

Creating digital experiences that drive visits and repeat business

Strategies for effectively communicating the full spectrum of your brand’s offerings

Innovative approaches to retain hospitality customers

Crafting a compelling story that will differentiate your hospitality brand

Real-world examples of how leading hospitality brands are attracting, retaining and driving repeat customers

Event Highlight

The Speakers

David Murdin

David Murdin

Chief Marketing Officer

ex British Airways, Wagamama, Whitbread & Costa Coffee

Laura Irving

Laura Irving

Chief Marketing Officer

JKS Restaurants

Sanne Asplund

Sanne Asplund

Client Solutions Manager


David lues

David lues

Senior Digital Marketing Manager

Honest Burgers

Brand Partnerships Manager



3.30pm:Arrivals and registration
3.50pm:Hospitality Unleashed

Matt Richardson, Propeller & Richard Samarasinghe, Harrison

4.00pm:Crafting Brand Stories that Resonate

David Murdin

4.20pm:Mastering TikTok for Travel & Hospitality

Leon Suarez, TikTok & Sanne Asplund, TikTok

4.50pm:Panel discussion

Laura Irving, JKS & Gemma Barter, Honest Burgers


Matt Richardson, Propeller

Event Details


Thursday 26 May


42 Colebrooke Row N1 8AF


15:30 - 17:30

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