Customer retention
Customer retention revolves around nurturing and converting both existing and new customers into repeat and loyal patrons. Retaining customers is more cost-effective than acquiring new ones, you can build customer trust by:
- Consistent communication through personalised emails and social media.
- Expressing customer appreciation through loyalty discounts, gifts, and other thoughtful rewards.
- Seeking regular feedback through surveys, questionnaires, and user reviews.
- Providing excellent customer service through live chat, self-service, or phone support.
Competitive analysis
A competitive analysis helps businesses identify areas for growth by providing insights into their competitors’ offering- good and bad. Your company can use this information to adapt and stay ahead of competitors.
Product expansion
Developing new products and services will help you increase your market share. You don’t necessarily need to create new products for this strategy to succeed. Get creative with your existing products, add updates, new varieties or create bundle offers with your existing products.
Strategic partnerships
Joining forces with another company can bring mutual benefits in the form of new business. This partnership can give both companies access to a new customer base and allows for shared use of data.
Market research
Thorough market research will reveal consumer preferences and how your company stands in comparison to rivals. The context of the broader market must be used to set goals for business growth.
Market expansion
Market expansion involves entering new markets or targeting new customer demographics. This growth strategy allows you to tap into untapped markets, diversify your customer base, and reduce dependency on a single market. It requires market analysis, identifying new opportunities and adapting your services or products to meet the specific needs of the new market.
Organic growth
Organic growth requires little to no advertising, mergers, or acquisitions. By optimising your conditions, your marketing campaigns and products will reach more of your target audience without much effort on your part.
Cost reduction
A cost reduction business growth strategy relies on organisations to reduce their operating costs. This frees up capital for reinvestment into growth opportunities and improves your overall bottom line.
Here are some ideas for implementing a cost reduction strategy:
- Use accounting software to reduce or eliminate errors
- Go paperless
- Consider automation and outsourcing where possible
- Go digital for advertising
Alternative channels
A cost effective strategy, exploring alternative channels will unlock new markets without having to create new products or change your existing ones. It is important to consider the following if you incorporate this strategy:
- Website presence
- New platforms to sell on, eg. Amazon, eBay, or Etsy
- Paid search ads
- Wholesalers
- Email marketing
- Social media (Facebook, Twitter, LinkedIn, Instagram)
- Creating blog posts
Sustainability
Sustainable business growth combines economic progress while being conscious of your company’s carbon footprint. It promotes growth with care for the environment, society, and ethical practices, focusing on long-term viability and positive societal impact.
Key strategies include establishing a unique brand identity centered on sustainability, focusing on customer-centric growth, adopting sustainable business practices, and leveraging technology and data analytics.
In Summary…
Implementing effective business growth strategies ensures your company is continuing in the right direction to achieve accelerated development. Developing a coherent business growth strategy can be the difference between success and your company failing to turn profit. If you need help building your strategy, speak to Propeller today and see how we can help.