The Internet of Things (IoT) is weaving its magic across industries, and hospitality is no exception. By connecting devices and collecting data, IoT is streamlining operations, personalising experiences, and boosting guest satisfaction. In this article, we’ve explored three exciting applications for transforming pubs, restaurants, and hotels.
What is the Internet of Things?
The IoT describes the network of physical objects – things – that are embedded with sensors, software and other technologies that connect and exchange data with other devices and systems over the internet.
Devices can range from household objects like TVs, thermostats or refrigerators, to sophisticated industrial tools. According to Oracle, over 7 billion devices are connected to the IoT and this number is expected to grow to 22 billion by 2025.
1. Smart Serving: Redefining the Pub Experience
Imagine a pub where ordering drinks is effortless. With IoT, this becomes a reality. A 2023 study by Hospitality Technology found that 68% of pub-goers in the UK want faster service.
IoT-powered solutions like smart tables with built-in ordering systems allow customers to browse menus, place orders, and even pay directly from their phones. This frees up staff that would otherwise be preoccupied with taking orders for a more interactive role, enhancing the social pub experience. Additionally, smart taps can track inventory in real-time, preventing stockouts and ensuring a smooth service flow.
2. Personalised Dining: A Recipe for Restaurant Success
Long waits and impersonal service can leave a bad taste in any diner’s mouth. According to a 2022 survey by Deloitte, 73% of restaurant patrons in the UK value personalisation. IoT offers solutions!
Smart sensors can detect a table’s occupancy, prompting waiting staff to greet guests promptly. Kitchen displays can update automatically with orders placed through tablets, ensuring faster service. IoT-powered climate control systems can even personalise the ambience, adjusting temperature and lighting based on guest preferences.
3. The Art of Guest Control: Smart Rooms Elevate the Hotel Experience
Imagine stepping into a hotel room that adjusts to your mood. A recent study by McKinsey & Company revealed that 70% of travellers are willing to pay more for a personalised hotel experience. IoT makes this possible. Smart thermostats can learn guest preferences and adjust the room temperature automatically. Similarly, smart lighting systems can create a customised ambience. Voice-controlled assistants can handle everything from ordering room service to adjusting the TV volume, offering unparalleled convenience.
The smart technology revolution continues to evolve with innovations like digital hotel key cards stored directly in Google Wallet. Learn more about this convenient guest experience innovation in our article on digital hotel key card support.
The Future is Connected
These are just a few examples of how IoT is transforming hospitality. As technology evolves, we can expect even more innovative applications that enhance guest experiences and streamline operations. By embracing IoT, businesses across the hospitality sector can unlock a future of efficiency, personalisation, and guest satisfaction.
Beyond IoT applications in hospitality, emerging personal technologies are also opening fascinating new frontiers. The next wave of innovation includes neural interfaces that can read brainwaves to optimize experiences. Explore the cutting-edge world of neural headphones and the future of sound to see how technology is becoming more intuitive and mind-responsive.
Ask us at Propeller how we can help you transform your customer’s experiences through IoT.
