Hero Banner 0

Building Digital Experiences
that Drive Loyalty in Hospitality

Wednesday 4th December 11am | Online

 

Building loyalty goes beyond rewards — it’s about creating an experience that keeps customers coming back.

The average customer loyalty rate is 20%, but loyal customers contribute up to 65% of total sales revenue – representing a massive opportunity for the hospitality industry. 

Join us for our upcoming webinar as we explore how to create digital experiences that foster customer loyalty in the hospitality sector. We’ll delve into strategies for translating your offline brand experience to the digital world and discuss effective rewards programs that deliver a strong return on investment.

Join us as we cover

Hyper-personalisation: we’ll talk about hyper-personalisation in Hospitality and how this can be realistically achieved with the mountains of data at our fingertips. 

Beyond loyalty into a community: we’ll discuss the importance of building a community through social and being part of the conversation. 

Measuring ROI in Loyalty: we’ll cover some of the key metrics to track customer loyalty, such as customer lifetime value (CLTV) and customer satisfaction scores (CSAT).

Case studies of loyalty campaigns in Hospitality: See real-world examples of how businesses have achieved significant results through effective loyalty programs.

Event Highlight

The Speakers

Mark Lillicrapp

Mark Lillicrapp

CTO

Propeller

Dominic Rosenfeld

Dominic Rosenfeld

Commercial Director

Pepper

Ellie Strestik

Ellie Strestik

Social Media & Influencer Manager

Propeller

Coming Soon

Coming Soon

More Speakers to be Announced

TBD

Agenda

11.00am:Introduction

Mark Lillicrapp, Propeller

11.05am:Hyper-personalisation that drives Loyalty

Dominic Rosenfeld, Pepper

11.25am:Building a Loyal Community

Mark Lillicrapp, Propeller

Ellie Strestik, Propeller

11.40am:Questions
11.45am:Close

Event Details

When

Wednesday 4th December

Where

Online

Time

11:00-11:45

Hear from previous attendees

Such a great event, we loved everything, a brilliant atmosphere and and insightful presentation from TikTok.

Brand Manager at Popeye’s
Brand Manager at Popeye’s

Great event, Propeller hosted the perfect amount of people for the space and introduced a brilliant panel of guest speakers.

Senior Digital Marketing Manager at Firmdale Hotels
Senior Digital Marketing Manager at Firmdale Hotels

The speakers added real value and insight to our industry, this event was fantastic and I'm excited to see what's next.

Senior Marketing Manager at MJMK
Senior Marketing Manager at MJMK
Brought to you by:
Web Development and Organic Marketing Agency in London - Propeller Digital