Building Digital Experiences
that Drive Loyalty in Hospitality
Wednesday 4th December 11am | Online
Building loyalty goes beyond rewards — it’s about creating an experience that keeps customers coming back.
The average customer loyalty rate is 20%, but loyal customers contribute up to 65% of total sales revenue – representing a massive opportunity for the hospitality industry.
Join us for our upcoming webinar as we explore how to create digital experiences that foster customer loyalty in the hospitality sector. We’ll delve into strategies for translating your offline brand experience to the digital world and discuss effective rewards programs that deliver a strong return on investment.
Join us as we cover
Hyper-personalisation: we’ll talk about hyper-personalisation in Hospitality and how this can be realistically achieved with the mountains of data at our fingertips.
Beyond loyalty into a community: we’ll discuss the importance of building a community through social and being part of the conversation.
Measuring ROI in Loyalty: we’ll cover some of the key metrics to track customer loyalty, such as customer lifetime value (CLTV) and customer satisfaction scores (CSAT).
Case studies of loyalty campaigns in Hospitality: See real-world examples of how businesses have achieved significant results through effective loyalty programs.
The Speakers
Agenda
Mark Lillicrapp, Propeller
Dominic Rosenfeld, Pepper
Mark Lillicrapp, Propeller
Ellie Strestik, Propeller
Event Details
When
Wednesday 4th December
Where
Online
Time
11:00-11:45