Building Digital Experiences
that Drive Loyalty in Hospitality
Webinar recording
What you'll hear about
Hyper-personalisation
How to realistically achieve hyper-personalisation in hospitality
Community building
Going beyond loyalty and building a community through social and being part of the conversation.
Measuring ROI in Loyalty
The key metrics to track customer loyalty including CLTV and CSAT.
Real-world case studies
Examples of how businesses have achieved significant results through effective loyalty programs.
Recording
The average customer loyalty rate is 20%, but loyal customers contribute up to 65% of total sales revenue – representing a massive opportunity for the hospitality industry.
Watch our webinar as we explore how to create digital experiences that foster customer loyalty in the hospitality sector. We’ll delve into strategies for translating your offline brand experience to the digital world and discuss effective rewards programs that deliver a strong return on investment.